Terms of Engagement

We are delighted to confirm our engagement as your insurance broker. We write to confirm how and on what terms we will manage your general insurance needs. 

In regard to the placement of your insurance policies, Consolidated Insurance Agencies, will act on your behalf as an insurance broker. 
Consolidated Insurance Agencies Pty. Ltd. ABN 50 006 524 081 AFS License No. 245584.

Our Contact Details 

Email: admin@ciainsurance.com.au
Phone: 1300 446 787 
Address: Suite 20, Building 3, 195 Wellington Road, Clayton Victoria 3168.

Our Services 

As your insurance broker, we provide the following services:

Pre-placement services

• Help you identify and assess your risks and develop a proposal to submit to a potential insurer/insurers.
• Providing advice on risk mitigation and management strategies.

Insurance placement and premium financing

• Seek insurance quotes (for more information on how we will seek quotes see “Approaching the market”).
• Negotiate policy coverage and policy renewal annually or as otherwise agreed with you.
• Seek to bind coverage where you have authorised us to do so (except in urgent circumstances where unless you instruct otherwise, we may choose to bind insurance on your behalf if we consider that is in your best interests).
• Obtain and provide a quotation for premium funding.

Post-placement services

• Prepare and manage claims if an insured event occurs.
• Advocate on your behalf during the claims process.
• Facilitate policy changes and/or cancellations as per your instructions.

Approaching the market

We will seek quotes from the broader general insurance market before making a recommendation to you. We have arrangements with various insurers and underwriters, which enables us to find the right insurance product for you.

Continuity of Cover

It is important that you maintain continuity of cover. Accordingly, if a contract of insurance falls due and we are unable to contact you, we will automatically arrange for the policy to be held covered (or renewed if necessary). If you do not require the cover, we do ask that you tell us as soon as possible. A short-term premium may apply. Please tell us if you do not wish us to provide this service.

Remuneration

Unless we tell you otherwise, we will be remunerated by commission from the insurer when you enter into an insurance contract that we arrange (this includes renewal and some variations). The commission is a percentage of the premium (excluding government charges, levies and taxes). We may also charge you a broker fee which will be shown on your policy invoice.

Policy Cancellation 

If a cover is cancelled before the expiry of the period of insurance, we reserve the right to refund to you only the net return premium we receive from the insurer and not refund any part of the brokerage and/or broker fee we receive for arranging the cover. A broker fee may be charged to process the cancellation.

Payment Terms 

You are required to pay outstanding premiums to our office within the time frame set out on our invoice.

Our Advice To You

We are authorised to advise you about and arrange general insurance products. For retail clients, we will provide you with advice which takes into account your personal objectives, financial situation or needs before making a recommendation. In order to provide this advice we rely on you to provide accurate and complete information. We also provide you with a Financial Services Guide (FSG). 

This document contains important information about our relationship with you such as:

• Our status as a licensed financial services provider.
• Disclosure obligations on your part and ours.
• Potential conflicts of interest that we have in our dealings with insurers and other service providers.
• Professional indemnity insurance arrangements.
• Internal and external complaints resolution procedures.
• Details of our privacy policy.

We will notify you of any changes to terms of trade or services provided.

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